Privacy policy

Responsibility and contact

Enquiries are sent to the One Billion Forwarders team in Guangzhou, China. For questions about your data, contact contact@obforwarders.com.

[INFORMATION REQUIRED BEFORE PUBLICATION] Full legal identity and address of the data controller; contact responsible for data protection and, where required, its representative.

Information you provide

• International enquiries: name/company, email, WhatsApp number, requested service, shipment type, transport mode and message, including any cargo information you choose to provide.
• Transport France enquiries: collection and delivery locations, requested date, goods, weight, dimensions, number of pallets or packages, handling or equipment requirements, name/company, email, telephone/WhatsApp and additional details.
• Carrier enquiries: legal business name, contact name and details, SIREN number, vehicle types, service areas, regular routes and any licence or insurance information provided.
• Appointments: contact details and information you enter in Calendly when making a booking.

Required fields are identified in each form and are used to process your request. Other fields help clarify your requirements. Website forms do not offer file uploads. Any photos or documents you later send by email form part of your correspondence with OBF.

How this information is used

The information is used to understand your request, assess its feasibility, prepare a quotation, contact you and follow up on discussions. Carrier information is used to review proposals for cooperation. Calendly is used to arrange appointments.

These forms do not automatically price or accept requests, or subscribe you to a newsletter.

[INFORMATION REQUIRED BEFORE PUBLICATION] Legal basis for each purpose, to be determined according to the controller’s identity, the relationship involved and applicable regulations.

Recipients and email

Forms send their contents by email to the Gmail inbox used by the OBF team for website enquiries. The hosting service handles sending. Email processing is also subject to Google’s privacy policy.

Information needed to arrange a shipment may need to be shared with the carrier concerned.

[INFORMATION REQUIRED BEFORE PUBLICATION] People and teams authorised to access enquiries, categories of recipient partners, and the complete list and contractual roles of service providers and processors.

Cookies, appointments and external services

No analytics or advertising tools are embedded in OBF pages. The website’s own scripts do not set tracking cookies.

The Calendly calendar loads only after you activate it on the appointments page. You can also open Calendly directly or contact us by email. Once loaded or opened, Calendly processes technical data and booking information under its privacy notice. Cookie preferences for that service are managed in its interface.

The Instagram link opens an external service; no Instagram feed is embedded on this website. Entering a WhatsApp number in a form does not activate a WhatsApp widget.

The hosting service may process connection data such as IP addresses, requested pages and access times in its logs.

[INFORMATION REQUIRED BEFORE PUBLICATION] Actual hosting log configuration and any technical cookies, their purposes, access arrangements and retention periods.

International processing

The OBF team is based in Guangzhou, so information you send to the team may be accessed from China. Hosting, Google email services and Calendly may also involve processing in other countries.

[INFORMATION REQUIRED BEFORE PUBLICATION] Actual processing and storage countries, rules applicable to international data flows, required safeguards and how to obtain information about those safeguards.

Retention

Retention depends on the type of enquiry, its follow-up and applicable obligations. No specific period has been established in this version.

[INFORMATION REQUIRED BEFORE PUBLICATION] Retention periods or criteria for enquiries that do not proceed, quotations, customer files, carrier applications, emails, received photos or documents, logs and backups; deletion procedure.

Security and access management

[INFORMATION REQUIRED BEFORE PUBLICATION] Measures actually in place to protect data, control access to email and hosting, secure communications, manage backups and respond to incidents.

Requests about your data

You may contact contact@obforwarders.com to ask about your data or request corrections. Depending on applicable law, you may also have rights of access, erasure, restriction, objection or portability, and the right to withdraw consent where processing relies on it.

Please identify the enquiry concerned so that we can locate it. Do not send identification documents unless they are requested.

[INFORMATION REQUIRED BEFORE PUBLICATION] Procedure and response times for data requests, and the competent supervisory authority and complaint arrangements under applicable regulations.

Website information

Information about the website operator and hosting is available in the legal notice.